Return & Refund Policy

You can request a return within 7 days of delivery. The product must be unused, in its original packaging, with all accessories, manuals, freebies and the invoice. Products that have been used, installed, or physically damaged after delivery cannot be returned.

If a parcel arrives damaged, or the item inside is defective or not what you ordered, contact us within 48 hours with a photograph of the item and the packaging. We arrange a free pickup and send a replacement, or refund you in full — your choice.

Where possible, please record a short video while opening the parcel. It is not required, but it makes a damage claim much faster to settle.

• Personalised or made-to-order products, such as engraved nameplates, unless they arrive faulty.
• Products sold as a bulk gift set where individual pieces have been opened or distributed.
• Items marked "no return" on the product page.
• Consumables such as batteries once the seal is broken, for safety reasons.

• Open My Orders, find the order and note the order number.
• Call +91 93616 70148 or message us on WhatsApp with the order number and what went wrong.
• We confirm the return and arrange a pickup, usually within two working days in Tamil Nadu.
• Keep the item packed and ready with the invoice.

• Refunds are issued once the returned item reaches us and passes a short quality check — normally within 2 working days of receipt.
• Online payments are refunded to the original payment method. Banks typically credit within 5–7 working days.
• Cash-on-delivery orders are refunded by UPI or bank transfer to an account in your name; we will ask for the details when the return is approved.
• Delivery charges are refunded when the return is our fault (damaged, defective or wrong item). For a change of mind, the original delivery charge is not refunded.

You can cancel an order yourself from My Orders while it is still pending, confirmed or being packed. Once it is handed to the courier it can no longer be cancelled online — refuse the delivery or start a return instead. Cancelled orders paid online are refunded in full.

Bulk orders — typically 25 pieces or more for a function — are packed to order. They can be cancelled free of charge up to 48 hours before the agreed dispatch date. After packing has started, opened or distributed sets cannot be returned, though we will always replace pieces that arrive damaged.